Sales Support Specialist

Introduction

Indaver leads the field in sustainable waste management in Europe, with facilities and operations in Belgium, Germany, Ireland, the UK, the Netherlands and France. We take a long view, which is why sustainability is at the core of our business and our company culture. Our trademark is delivering high quality, cost effective services in the municipal, industrial and specialist hazardous waste market across Europe. Our waste-to-energy facility in Meath for the treatment of residual waste was the first of its kind on the island of Ireland. Our objective is to grow the business in Ireland and the UK, contribute further to circular economy, and net zero carbon targets.

The purpose of the position is  Supporting the allocated (key) account manager(s) to provide all-round administrative support in their day-to-day operations in order to reach commercial objectives and to build up good customer relations.  

Function description

• Carrying out administrative tasks to support the (key) account manager, senior expert or sales manager collectors.
• Ensuring that all administrative documents are properly filed so that the (key) account manager can access these documents easily (hard copy as well as soft copy)
• Assisting the (key) account manager during a tender so that the tender document has high quality and can be submitted on time
• Assist the (key) account manager with keeping up-to-date IndaForce so that prospection, contract and campaign management can be done properly
• Run standard internal OBI reports for the account manager so that he/she can follow up on the status of his/her accounts
• Preparing customized reports that are not available via CZ e-reporting, in order to fulfil the reporting obligations set out in a contract
• CZ-Document Management: Keep up-to-date and maintain the document libraries which need to be visible to the customer so that the customer can readily access necessary administrative documents
• CZ-E-Reporting:
• Investigate questions that an Account Manager or a Customer may have regarding the data in standard e-reporting
• CZ-New Service Request: Ensure that new service requests via the Green Form 2.0 are progressing swiftly enough so that the customer gets its commercial offer on time and can start ordering
• Acting quickly to questions from customers in order to actively contribute to good customer relations and to be able to help customers as much as possible.
• Registering, following up and dealing with complaints in collaboration with the account manager in order to ensure customer satisfaction.
• Reminding customers to pay outstanding invoices if due date is exceeded to decrease the amount of working capital requirements of Indaver.
• Work with S&M BIS Group on changes to the S&M tools
• Carrying out Data Management and Administration to support the Local Sales waste collection flow.
• Management of customer expectations

Required Skills

• Bachelor's degree and / or relevant experience
• 2 years of experience in a commercial/administrative environment.
• Ability to retrieve information from SAP and/or other systems and consolidate the relevant customer information in 1 report on Customer Zone. e.g.: retrieve data from another system and be able to link to corresponding data from the other system in order to achieve a proper consolidation.
• Advanced MS Office knowledge (Excel, Word, Outlook)
• Knowledge of languages (Dutch, French, English) if relevant
• Basic knowledge of chemistry is an advantage
• Accuracy
• Perseverance
• Easy communication (written and verbal)

Offer

At Indaver we provide an excellent range of benefits to provide our colleagues with the additional support and flexibility to enable a truly enjoyable work life balance. 

• Competitive Salaries 
• Very attractive pension scheme 
• Paid Private Healthcare 
• Paid family leave 
• Increasing Annual leave with service 
• Paid Educational, study and exam leave to support further learnings 
• Long service rewards 
• Employee saver scheme 
• Tax saver and Cycle to work scheme 
• Paid parking 
• Death in Service Insurance provided 
• Employee Assistance Program 
• Supporting your work life balance 
• Flexibility of working hours 
• Physical and mental wellness e.g. Fresh fruit, running and sports clubs, social events

Where do you work?

Cork